How can I get my rewards as a DMDave Patron?
If you are a Patron of DMDave at the Gold or Platinum levels, you are entitled to book credits. Make sure to use the $1 Patron-only link shared on DMDave’s Patron page. That will automatically get you the two remastered books. Then, at the end of the campaign, when the Pledge Manager opens, tack any additional add-ons you want to the campaign. After you’ve added on those items, contact us at [email protected]. So long as you have enough credits to cover the add-ons and shipping, we will manually discount your rewards so you don’t get charged.
Last updated: September 24, 2025 07:20
When can I expect my rewards?
In the past we printed our books overseas. However, the uneven nature of overseas printing combined with higher tariffs has had us look toward print-on-demand services in the US and other markets. We primarily use Amazon Kindle Direct Publishing. The turn around on these items is relatively quick, so we’re able to ship almost as soon as the Pledge Manager closes. Of course, delays can happen. If delays do occur, we will make sure to update the page so you are aware of things.
Last updated: September 24, 2025 07:22
What is your refund policy?
We will offer refunds in a few instances and it’s case by case.
We only offer this before rewards are issued.
However, we do not offer refunds once we begin sending out PDFs and shipping physical rewards. If something happens during shipping, send us images of the item, and we will ship you a new one or offer discounts.
If an item disappears and there is a tracking notification that tells us it arrived at the destination we had in our system, we will not offer a refund, as we are not responsible for lost or stolen goods. However, we can offer to send you additional copies at a discount on a case-by-case basis.
Last updated: September 24, 2025 07:25
Where do items ship from?
We use two primary shipping methods.
1) In the US, our printer prints all the books and ships them to our fulfillment center in Norman, Oklahoma. We then ship the goods from there. You will be notified when the item ships. Typically, we ship via USPS Media Mail. 2) In the UK, Spain, Italy, Canada, France, and Germany, we send the books directly from our printer, Kindle Direct Publishing. This is a print-on-demand process, so we won’t have tracking/dispatch numbers until the book is printed and sent, usually 2-3 days before it arrives. 3) We will ship directly from our US fulfillment center everywhere else and try to find the best prices possible.
Note: shipping is not added until after the campaign ends and the Pledge Manager opens. The pledge manager opens when the first batch of PDFs is ready to ship. This ensures that we get the best possible shipping information we can.
Last updated: September 24, 2025 07:28
What size are the books?
The remastered books are 8.25” x 11” hardcover books, roughly the same size as a typical Dungeons & Dragons Fifth Edition hardcover book. The softcover books (Just Passing Through 3, 4, and 5) are “Osprey-sized”, measuring 7.44” x 9.69”.
The remastered hardcover books have approximately 192 pages, whereas the original softcovers have 96.
Last updated: September 24, 2025 07:30
Where are the books manufactured?
For this campaign, we will use Kindle Direct Publishing (Amazon)’s print-on-demand service to print our books. Books shipped to customers in the US and areas outside of KDP’s influence will be printed in the United States at Amazon’s printing centers. Books shipped to customers in Canada, the UK, Italy, France, Spain, and Germany will be printed in their respective countries via Amazon.
Last updated: September 24, 2025 07:32
I have an issue—how can I contact you?
You can reach out to myself or our customer service manager, Aubrey, at [email protected]. If you post a comment or reply, we might not immediately see it, so be sure to contact us via email.
Last updated: September 24, 2025 07:32
I'm a retailer—how can I get additional copies?
For retailers, we’re offering 45% off all orders of $200 or more. Reach out to us at [email protected] if you’re interested in purchasing our books wholesale.
Last updated: September 24, 2025 07:33
Dave, you have other campaigns open? How do you plan to do this one, too?
These books are already written and were set to be published anyway. Therefore, it’s not creating any extra work beyond the shipping, which is done by the DMDave staff in Norman, Oklahoma, and Amazon’s Fulfillment Centers. This allows me to continue to focus on the other campaigns we have live.
Last updated: September 24, 2025 07:34
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.